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Managing Your Outsourced It Services Provider


Author : Venkatesh Upadrista
language : en
Publisher: Apress
Release Date : 2014-12-19


Download Managing Your Outsourced It Services Provider written by Venkatesh Upadrista and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-19 with Business & Economics categories.


Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

The Black Book Of Outsourcing


Author : Douglas Brown
language : en
Publisher: John Wiley & Sons
Release Date : 2012-06-12


Download The Black Book Of Outsourcing written by Douglas Brown and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-12 with Business & Economics categories.


Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

Designing And Building Security Operations Center


Author : David Nathans
language : en
Publisher: Syngress
Release Date : 2014-11-06


Download Designing And Building Security Operations Center written by David Nathans and has been published by Syngress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-06 with Computers categories.


Do you know what weapons are used to protect against cyber warfare and what tools to use to minimize their impact? How can you gather intelligence that will allow you to configure your system to ward off attacks? Online security and privacy issues are becoming more and more significant every day, with many instances of companies and governments mishandling (or deliberately misusing) personal and financial data. Organizations need to be committed to defending their own assets and their customers’ information. Designing and Building a Security Operations Center will show you how to develop the organization, infrastructure, and capabilities to protect your company and your customers effectively, efficiently, and discreetly. Written by a subject expert who has consulted on SOC implementation in both the public and private sector, Designing and Building a Security Operations Center is the go-to blueprint for cyber-defense. Explains how to develop and build a Security Operations Center Shows how to gather invaluable intelligence to protect your organization Helps you evaluate the pros and cons behind each decision during the SOC-building process

Managing Risk And Security In Outsourcing It Services


Author : Frank Siepmann
language : en
Publisher: CRC Press
Release Date : 2013-12-09


Download Managing Risk And Security In Outsourcing It Services written by Frank Siepmann and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-09 with Business & Economics categories.


With cloud computing quickly becoming a standard in today’s IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments—requiring a change in how we evaluate risk and protect information, processes, and people. Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and the Cloud explains how to address the security risks that can arise from outsourcing or adopting cloud technology. Providing you with an understanding of the fundamentals, it supplies authoritative guidance and examples on how to tailor the right risk approach for your organization. Covering onshore, offshore, and cloud services, it provides concrete examples and illustrative case studies that describe the specifics of what to do and what not to do across a variety of implementation scenarios. This book will be especially helpful to managers challenged with an outsourcing situation—whether preparing for it, living it day to day, or being tasked to safely bring back information systems to the organization. Many factors can play into the success or failure of an outsourcing initiative. This book not only provides the technical background required, but also the practical information about outsourcing and its mechanics. By describing and analyzing outsourcing industry processes and technologies, along with their security and privacy impacts, this book provides the fundamental understanding and guidance you need to keep your information, processes, and people secure when IT services are outsourced.

Comptia Cloud Study Guide


Author : Todd Montgomery
language : en
Publisher: John Wiley & Sons
Release Date : 2016-10-26


Download Comptia Cloud Study Guide written by Todd Montgomery and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-26 with Computers categories.


A hands-on approach to cloud computing for Exam CV0-001 CompTIA Cloud+ Study Guide covers 100% of all exam CV0-001objectives with in-depth explanations from expert Todd Montgomery. This comprehensive resource covers all aspects of cloud computing infrastructure and administration, with a practical focus on real-world skills. Each chapter includes a list of exam topics, helpful hands-on exercises, and illustrative examples that show how concepts are applied in different scenarios, to help you build a solid foundation of cloud computing skills. You also gain access to the Sybex interactive online learning environment and test bank, featuring electronic flashcards, glossary of key terms, and chapter tests and practice exams that help you test your knowledge and gauge the extent of your understanding. CompTIA's Cloud+ certification covers the implementation, maintenance, delivery, and security of cloud technologies and infrastructure. With thorough coverage, practical instruction, and expert insight, this book provides an ideal resource for Exam CV0-001 preparation. Master the fundamental concepts, terminology, and characteristics of cloud computing Implement cloud solutions, manage the infrastructure, and monitor performance Install, configure, and manage virtual machines and devices Get up to speed on hardware, testing, deployment, and more The Cloud+ certification identifies you as the professional these companies need to ensure safe, seamless, functional cloud services, and The CompTIA Cloud+ Study Guide Exam CV0-001 provides the tools you need to be confident on exam day.

Managing Your Internet And Intranet Services


Author : Peter Griffiths
language : en
Publisher: Facet Publishing
Release Date : 2004-01


Download Managing Your Internet And Intranet Services written by Peter Griffiths and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01 with Computers categories.


Provides information on the management and design of Web sites and intranet services in libraries.

Successful It Outsourcing


Author : Elizabeth Sparrow
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06


Download Successful It Outsourcing written by Elizabeth Sparrow and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.


The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.